In this episode of the Looking Back, Moving Forward podcast series, Adam Jones (Principal Engineer) from BMT and Jethro Laidlaw (Manager of Water Efficiency) from the NSW Department of Climate Change, Energy, the Environment and Water sit down with the Australian Water Association to discuss a newly released handbook designed to help water utilities engage with businesses on water efficiency. They explore the challenges of non-residential water use, the importance of strong utility-business relationships, and how tailored tools like data loggers and strategic audits can drive meaningful change. The conversation highlights the need for proactive water stewardship and shares practical insights drawn from years of sector experience.

This episode was recorded at Ozwater in May 2025 in Adelaide and features a project that was a finalist in the Ozwater’25 Best Paper Awards, showcasing leading research and innovation in the Australian water sector.