Your workforce is your greatest asset. Everyone says it. The ability to see it is often lost.

Zoe, Michelle and Karen are back in action, together again in Ausmed's new Melbourne office. First, quick lap of where everyone's been — smashing conference panels, writing articles for a new publication, a PhD scholarship announcement, and a lesson on how (not) to read financial planning documents. 

Then we dive into value-based healthcare. Karen walks through the virtuous cycle linking workforce capability to clinical competence, care quality, patient outcomes and staff experience — and back around again. They cover how the Triple Aim became the Quintuple Aim, why skill-based rostering is a culture change and the difference between capability and capacity. 

The tension is the same across the care sectors — matching the right skills to the people who need them, with the resources you actually have. Maybe it isn't a workforce shortage. Maybe it's a shortage of visibility.

The conversation wanders, as it tends to, but as always, the tangents earn their keep.

Contact the show at podcast@ausmed.com.au

Follow us on Linkedin →  Zoe, Michelle, Karen

Follow Ausmed on LinkedIn, Facebook & Instagram

Resources:
Subscribe to The Build | New Home of Building Workforce Capability
Value-based Health Care Explained | What it means for Australian Hospitals
Value-based Care: Why your Workforce is the Missing Link
Large NDIS providers have a different problem | Article by Zoe
Aged Care Workforce Shortage in 2026 | What Leaders Can Do About It
Win Consultations Sessions with Dr Karen Patterson

Your workforce is your greatest asset. Everyone says it. The ability to see it is often lost. Zoe, Michelle and Karen are back in action, together again in Ausmed's new Melbourne office. First, quick lap of where everyone's been &mdash; smashing conference panels, writing articles for a new publication, a PhD scholarship announcement, and a lesson on how (not) to read financial planning documents. Then we dive into value-based healthcare. Karen walks through the virtuous cycle linking workforce capability to clinical competence, care quality, patient outcomes and staff experience &mdash; and back around again. They cover how the Triple Aim became the Quintuple Aim, why skill-based rostering is a culture change and the difference between capability and capacity. The tension is the same across the care sectors &mdash; matching the right skills to the people who need them, with the resources you actually have.&nbsp;Maybe it isn't a workforce shortage. Maybe it's a shortage of visibility. The conversation wanders, as it tends to, but as always, the tangents earn their keep.
Contact the show at&nbsp;<a href="mailto:podcast@ausmed.com.au">podcast@ausmed.com.au</a>
Follow us on Linkedin&nbsp;&rarr;&nbsp;<a href="https://www.linkedin.com/in/zoeyoul/">&nbsp;Zoe</a>,&nbsp;<a href="https://www.linkedin.com/in/michelle-wicky/">Michelle</a>,&nbsp;<a href="https://www.linkedin.com/in/karenpattersonarete/">Karen</a>
Follow Ausmed on&nbsp;<a href="https://au.linkedin.com/company/ausmededucation">LinkedIn</a>,&nbsp;<a href="https://www.facebook.com/ausmed/">Facebook</a>&nbsp;&amp;&nbsp;<a href="https://www.instagram.com/ausmededu/">Instagram</a>
Resources:
<ul>
<li><a href="https://www.ausmed.com.au/organisations/thebuild/subscribe/?utm_source=podcast">Subscribe to The Build | New Home of Building Workforce Capability</a></li>
<li><a href="https://www.ausmed.com.au/organisations/thebuild/value-based-health-care-explained/?utm_source=podcast">Value-based Health Care Explained | What it means for Australian Hospitals</a></li>
<li><a href="https://www.ausmed.com.au/organisations/thebuild/value-based-health-care-missing-link/?utm_source=podcast">Value-based Care: Why your Workforce is the Missing Link</a></li>
<li><a href="https://www.ausmed.com.au/organisations/thebuild/ndis-large-provider-problems/?utm_source=podcast">Large NDIS providers have a different problem | Article by Zoe</a></li>
<li><a href="https://www.ausmed.com.au/organisations/thebuild/aged-care-workforce-shortage-2026/?utm_source=podcast">Aged Care Workforce Shortage in 2026 | What Leaders Can Do About It</a></li>
<li><a href="https://providers.ausmed.com.au/win-consulting/?utm_source=podcast">Win Consultations Sessions with Dr Karen Patterson</a></li>
</ul>

The home of all podcasts produced by Ausmed.

The home of all podcasts produced by Ausmed.

A show exploring micro-innovations in healthcare.

Ausmed Podcasts

Welcome to the home of all Ausmed Podcasts.

Welcome to the home of all Ausmed Podcasts.

Zoe, Michelle and Karen are back in action to dive into value-based healthcare, the virtuous cycle, the Quintuple Aim and skill-based rostering.