People behind the scenes make Era Living's amazing clock tick. Housekeeping Services Director Almaz Berhe joins Suzanne to talk about housekeeping amenities typically provided. Almaz has been University House Wallingford for the last 19 years.

Almaz says, "So every resident, they know their housekeeper. They build that relationship, and the housekeeper knows the resident very well because they know what they need, how they want their bed to be done. Each resident has a different way they like it done... When you come to the front door in the community, it's important how it smells, how it looks, and the common area where the residents sit. The housekeeper department is responsible to have all these areas looking good, because this is their living room, their front door, when somebody comes to visit family."

There's more about Era Living at Answers for Elders and at eraliving.com. University House Wallingford is located at 4400 Stone Way N, Seattle, WA 98103, and can be reached at (253) 765-9985.