For our "Shop Talk" series, Coach Bill Courtney shares the story of Holiday Inn founder Kemmons Wilson yanking his chain and teaching him an important life lesson.

9/11 Isn’t History. It’s Still Happening (Pt 1)
39:46

9/11 Isn’t History. It’s Still Happening (Pt 2)
1:23:08

How Service Became Someone Else’s Job
13:42