For Shop Talk, we deep dive into 211, a nationwide helpline which fields over 16 million requests each year and how a brand-new solution is helping to close the loop on these calls. The story offers great lessons for Army members and a way that you might be able to help the 211 system.

What Happens When You See the Person Everyone Else Ignores
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How to Turn Your Spending Into Someone's Second Chance. Or First Chance (Pt 1)
33:45

How to Turn Your Spending Into Someone's Second Chance. Or First Chance (Pt 2)
1:14:58