When a client reacts emotionally to 'bill shock' it can hurt our feelings, pride, our financial security and sense of personal value. We need a safe place to ask for help and relieve frustrations. But is making fun of clients in private Facebook Groups a temporary fix to a bigger, more serious issue? 

In this gutsy episode, Amy Hooke puts her professional reputation on the line, by exposing a toxic culture in online bookkeeping and accounting communities.

The real message of this episode is: "Mushrooms may look pretty, but they are poisonous and deadly. And in the same way, making fun of clients appears like harmless relief, but it's toxic for our communities in the long term."

 

When a client reacts emotionally to 'bill shock' it can hurt our feelings, pride, our financial security and sense of personal value. We need a safe place to ask for help and relieve frustrations. But is making fun of clients in private Facebook Groups a temporary fix to a bigger, more serious issue?&nbsp;
In this gutsy episode, Amy Hooke puts her professional reputation on the line, by exposing a toxic culture in online bookkeeping and accounting communities.
The real message of this episode is: "Mushrooms may look pretty, but they are poisonous and deadly. And in the same way, making fun of clients appears like harmless relief, but it's toxic for our communities in the long term."
&nbsp;

A podcast for bookkeepers wanting more profit, freedom and joy in business.

Get practical lessons, entertaining stories, and special guests plus bookkeeping, pricing and marketing-specific hints you won’t find anywhere else.

Tune into The Bookkeepers' Voice Podcast every Friday at 10 am AEDT/ST.

A podcast for bookkeepers wanting more profit, freedom and joy in business.
Get practical lessons, entertaining stories, and special guests plus bookkeeping, pricing and marketing-specific hints you won’t find anywhere else.
Tune into The Bookkeepers' Voice Podcast every Friday at 10 am AEDT/ST.

Business Management, Pricing, Marketing and Workflow for Bookkeepers

The Bookkeepers' Voice

Hey, I'm Amy Hooke. Welcome to my podcast.

Hey, I'm Amy Hooke. Welcome to my podcast.