We recorded this episode as a public service to anyone who is considering using Vrbo for their next vacation. Sadly, we were loyal customers for several years, renting through Vrbo multiple times a year.  However, when we had such a difficult experience at a home over the summer, the homeowner refunded a percentage of our prepaid rental fee, only to have Vrbo, days later take $5,000 from us without asking, and without explanation. After hours on the phone, multiple calls, and multiple emails where all parties agreed we had NOTHING to do with an insurance claim, Vrbo has still refused to return money that wasn’t never meant to be charged to our our credit card.  Everyone who is thinking about renting a home, needs to hear our story first.