Welcome to All Things Conflict! In this introductory episode, Maria Arpa MBE explains what 'All Things Conflict' is and why this podcast will help you to resolve any conflicts within your life. Whether it's at home, personal life or in the Workplace. This series we will be focusing on workplace conflicts Maria will look into where they may arise and how to resolve these conflicts whether your employee or the employer.

Welcome to All Things Conflict!

Related links

Website

https://mariaarpa.com/

Workplace Consultancy

https://workplacehuddle.com/

YouTube

https://www.youtube.com/@MariaArpaMBE

Host BIO

Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).  

Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities.

The DRM has applications in all aspects of life and is used for resolving conflict, repairing harm, decision making and healing at an individual and group level. It challenges people to live in harmony with their values. In 2020 Maria received an MBE from the Queen for services to mediation.

Welcome to All Things Conflict! In this introductory episode, Maria Arpa MBE explains what 'All Things Conflict' is and why this podcast will help you to resolve any conflicts within your life. Whether it's at home, personal life or in the Workplace. This series we will be focusing on workplace conflicts Maria will look into where they may arise and how to resolve these conflicts whether your employee or the employer.
Welcome to All Things Conflict!
Related links
Website
<a href="https://mariaarpa.com/">https://mariaarpa.com/</a>
Workplace Consultancy
<a href="https://workplacehuddle.com/">https://workplacehuddle.com/</a>
YouTube
<a href="https://www.youtube.com/@MariaArpaMBE">https://www.youtube.com/@MariaArpaMBE</a>
Host BIO
Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).&nbsp;&nbsp;
Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities.
The DRM has applications in all aspects of life and is used for resolving conflict, repairing harm, decision making and healing at an individual and group level. It challenges people to live in harmony with their values. In 2020 Maria received an MBE from the Queen for services to mediation.

Who doesn't have conflict in their lives? Whether at work, at home or somewhere out in the world we are all affected by conflict even when it is indirect. The impact of poorly managed conflict can devastate lives. With 30 years’ experience mediating conflict and training peacemakers, Maria has held people’s hearts through everything from workplace hostility, board room battles, belligerent teenagers, separated parents at loggerheads to neighbours at war, street gang rivalries, threats to life and business deals gone wrong. In this podcast Maria lifts the lid on why we fight and how we can resolve conflict and design it out of our lives. Maria’s mission is to reduce unnecessary human suffering through conscious awareness, facilitated dialogue and trauma healing, using her communications tool, the Dialogue Road Map.

Who doesn't have conflict in their lives? Whether at work, at home or somewhere out in the world we are all affected by conflict even when it is indirect. The impact of poorly managed conflict can devastate lives. With 30 years&rsquo; experience mediating conflict and training peacemakers, Maria has held people&rsquo;s hearts through everything from workplace hostility, board room battles, belligerent teenagers, separated parents at loggerheads to neighbours at war, street gang rivalries, threats to life and business deals gone wrong. In this podcast Maria lifts the lid on why we fight and how we can resolve conflict and design it out of our lives. Maria&rsquo;s mission is to reduce unnecessary human suffering through conscious awareness, facilitated dialogue and trauma healing, using her communications tool, the Dialogue Road Map.

All Things Conflict

Welcome to All Things Conflict - Series 1: Workplaces

To conclude this series of All Things Conflict: Workplaces, Maria Arpa MBE reflects on the key insights shared by various guests regarding workplace conflict. Maria introduces the metaphor of "plumbing" to illustrate the importance of having effective systems in place for navigating human interactions, suggesting that meaningful conversations are essential for any task or goal. The episode encourages listeners to foster connections and maintain ongoing dialogue about culture change in workplaces. Additionally, the host shares resources for further engagement, including their website and a charity focused on conflict resolution.

Key Takeaways


Escalation of Conflict: Conflict can easily escalate due to judgment, blame, and poor communication, highlighting the importance of managing these dynamics effectively.


Human Connection: Successful interactions and conflict resolution begin with establishing a human connection, as no task or goal can be achieved without effective conversation.


Importance of Communication Systems: The systems and processes in place for navigating human interactions are crucial for managing conflict and fostering a positive workplace culture.


Cultural Change: Changing workplace culture is a gradual process that requires ongoing conversation and connection among individuals.


Resources for Support: There are various resources available for those interested in conflict resolution and cultural change, including personal websites and charitable organizations focused on peaceful solutions.

Related links

Website: https://mariaarpa.com/

Workplace Consultancy: https://workplacehuddle.com/

Youtube: https://www.youtube.com/@MariaArpaMBE

Host BIO

Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).  

Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities.

The DRM has applications in all aspects of life and is used for resolving conflict, repairing harm, decision making and healing at an individual and group level. It challenges people to live in harmony with their values. In 2020 Maria received an MBE from the Queen for services to mediation.

To conclude this series of All Things Conflict: Workplaces, Maria Arpa MBE reflects on the key insights shared by various guests regarding workplace conflict. Maria introduces the metaphor of "plumbing" to illustrate the importance of having effective systems in place for navigating human interactions, suggesting that meaningful conversations are essential for any task or goal. The episode encourages listeners to foster connections and maintain ongoing dialogue about culture change in workplaces. Additionally, the host shares resources for further engagement, including their website and a charity focused on conflict resolution.
Key Takeaways
<ol>
<li>
Escalation of Conflict: Conflict can easily escalate due to judgment, blame, and poor communication, highlighting the importance of managing these dynamics effectively.
</li>
<li>
Human Connection: Successful interactions and conflict resolution begin with establishing a human connection, as no task or goal can be achieved without effective conversation.
</li>
<li>
Importance of Communication Systems: The systems and processes in place for navigating human interactions are crucial for managing conflict and fostering a positive workplace culture.
</li>
<li>
Cultural Change: Changing workplace culture is a gradual process that requires ongoing conversation and connection among individuals.
</li>
<li>
Resources for Support: There are various resources available for those interested in conflict resolution and cultural change, including personal websites and charitable organizations focused on peaceful solutions.
</li>
</ol>
Related links
Website:&nbsp;<a href="https://mariaarpa.com/">https://mariaarpa.com/</a>
Workplace Consultancy: <a href="https://workplacehuddle.com/">https://workplacehuddle.com/</a>
Youtube:&nbsp;<a href="https://www.youtube.com/@MariaArpaMBE">https://www.youtube.com/@MariaArpaMBE</a>
Host BIO
Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).&nbsp;&nbsp;
Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities.
The DRM has applications in all aspects of life and is used for resolving conflict, repairing harm, decision making and healing at an individual and group level. It challenges people to live in harmony with their values. In 2020 Maria received an MBE from the Queen for services to mediation.

From Judgment to Understanding: Transforming Conversations in Conflict Resolution

Maria Arpa MBE sits down with James Ellis, a coach and coach trainer who specialises in enhancing workplace dynamics across various sectors, including education and private equity. James shares valuable insights on the importance of effective communication and the role of coaching in fostering a positive workplace culture. He emphasises the significance of upfront conversations, or "contracting," to prevent conflicts and improve interactions among team members. The discussion also explores how individuals can shift from a fear-based mindset to one rooted in values, ultimately leading to more constructive relationships. Listeners are encouraged to adopt practical strategies, such as replacing the word "why" with "what" in conversations and distinguishing between facts and perceptions, to enhance their communication skills and navigate workplace challenges more effectively.

Key Takeaways


Quality of Interactions: The quality of our interactions directly influences the quality of our outputs. Engaging in meaningful conversations about how we will communicate can prevent conflicts and misunderstandings in the workplace.


Contracting and Designing Conversations: Establishing upfront agreements about how to handle feedback and interactions can mitigate potential conflicts. This includes discussing how to give and receive feedback constructively.


Curiosity Over Assumptions: Approaching conversations with curiosity rather than judgment can lead to more productive outcomes. Instead of asking "why," which can imply blame, asking "what happened" fosters a more open dialogue.


Understanding Perspectives: Recognizing that each individual may have a different perspective on the same situation is crucial. Engaging in conversations to uncover these perspectives can help avoid assumptions and build better relationships.


Values vs. Fears: Encouraging individuals to operate from their values rather than their fears can enhance their interactions and decision-making processes. This shift in mindset can lead to more positive and constructive workplace dynamics.

Related links

Website: https://mariaarpa.com/

Workplace Consultancy: https://workplacehuddle.com/

Youtube: https://www.youtube.com/@MariaArpaMBE

Host BIO

Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).  

Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities.

The DRM has applications in all aspects of life and is used for resolving conflict, repairing harm, decision making and healing at an individual and group level. It challenges people to live in harmony with their values. In 2020 Maria received an MBE from the Queen for services to mediation.

Maria Arpa MBE sits down with James Ellis, a coach and coach trainer who specialises in enhancing workplace dynamics across various sectors, including education and private equity. James shares valuable insights on the importance of effective communication and the role of coaching in fostering a positive workplace culture. He emphasises the significance of upfront conversations, or "contracting," to prevent conflicts and improve interactions among team members. The discussion also explores how individuals can shift from a fear-based mindset to one rooted in values, ultimately leading to more constructive relationships. Listeners are encouraged to adopt practical strategies, such as replacing the word "why" with "what" in conversations and distinguishing between facts and perceptions, to enhance their communication skills and navigate workplace challenges more effectively.
Key Takeaways
<ol>
<li>
Quality of Interactions: The quality of our interactions directly influences the quality of our outputs. Engaging in meaningful conversations about how we will communicate can prevent conflicts and misunderstandings in the workplace.
</li>
<li>
Contracting and Designing Conversations: Establishing upfront agreements about how to handle feedback and interactions can mitigate potential conflicts. This includes discussing how to give and receive feedback constructively.
</li>
<li>
Curiosity Over Assumptions: Approaching conversations with curiosity rather than judgment can lead to more productive outcomes. Instead of asking "why," which can imply blame, asking "what happened" fosters a more open dialogue.
</li>
<li>
Understanding Perspectives: Recognizing that each individual may have a different perspective on the same situation is crucial. Engaging in conversations to uncover these perspectives can help avoid assumptions and build better relationships.
</li>
<li>
Values vs. Fears: Encouraging individuals to operate from their values rather than their fears can enhance their interactions and decision-making processes. This shift in mindset can lead to more positive and constructive workplace dynamics.
</li>
</ol>
Related links
Website:&nbsp;<a href="https://mariaarpa.com/">https://mariaarpa.com/</a>
Workplace Consultancy: <a href="https://workplacehuddle.com/">https://workplacehuddle.com/</a>
Youtube:&nbsp;<a href="https://www.youtube.com/@MariaArpaMBE">https://www.youtube.com/@MariaArpaMBE</a>
Host BIO
Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).&nbsp;&nbsp;
Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities.
The DRM has applications in all aspects of life and is used for resolving conflict, repairing harm, decision making and healing at an individual and group level. It challenges people to live in harmony with their values. In 2020 Maria received an MBE from the Queen for services to mediation.

Navigating Conflict: How Effective Communication Can Prevent Workplace Tension

This episode of 'All Things Conflict' is completely different to what you will hear anywhere else. Today Maria Arpa MBE engages in a LIVE case study. From this episode YOU will learn how Maria would navigate a tough conversation within the workplace and what steps she would take to make sure the conflict is as minimal as possible.

Key Takeaways


Addressing Behavior with Compassion: It's important to approach difficult conversations with empathy and clarity, ensuring that the employee understands the issue while feeling supported rather than attacked.


Encouraging Self-Awareness: Employees should be encouraged to reflect on their behavior and its impact on the workplace. Self-awareness can lead to better decision-making and improved interactions with colleagues.


Setting Clear Boundaries: Establishing boundaries around workplace behavior is crucial. Employees should understand the difference between friendly interactions and those that may disrupt productivity or create discomfort among colleagues.


Promoting Open Communication: Encouraging a culture where employees feel comfortable addressing issues directly with one another can prevent misunderstandings and foster a more cohesive work environment.


Monitoring Progress and Accountability: Regular follow-ups are essential to ensure that the employee is making the necessary changes. Accountability helps reinforce the importance of adhering to workplace standards and expectations.

Related links

Website: https://mariaarpa.com/

Workplace Consultancy: https://workplacehuddle.com/

Youtube: https://www.youtube.com/@MariaArpaMBE

Host BIO

Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).  

Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities.

The DRM has applications in all aspects of life and is used for resolving conflict, repairing harm, decision making and healing at an individual and group level. It challenges people to live in harmony with their values. In 2020 Maria received an MBE from the Queen for services to mediation.

This episode of 'All Things Conflict' is completely different to what you will hear anywhere else. Today Maria Arpa MBE engages in a LIVE case study. From this episode YOU will learn how Maria would navigate a tough conversation within the workplace and what steps she would take to make sure the conflict is as minimal as possible.
Key Takeaways
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<li>
Addressing Behavior with Compassion: It's important to approach difficult conversations with empathy and clarity, ensuring that the employee understands the issue while feeling supported rather than attacked.
</li>
<li>
Encouraging Self-Awareness: Employees should be encouraged to reflect on their behavior and its impact on the workplace. Self-awareness can lead to better decision-making and improved interactions with colleagues.
</li>
<li>
Setting Clear Boundaries: Establishing boundaries around workplace behavior is crucial. Employees should understand the difference between friendly interactions and those that may disrupt productivity or create discomfort among colleagues.
</li>
<li>
Promoting Open Communication: Encouraging a culture where employees feel comfortable addressing issues directly with one another can prevent misunderstandings and foster a more cohesive work environment.
</li>
<li>
Monitoring Progress and Accountability: Regular follow-ups are essential to ensure that the employee is making the necessary changes. Accountability helps reinforce the importance of adhering to workplace standards and expectations.
</li>
</ol>
Related links
Website:&nbsp;<a href="https://mariaarpa.com/">https://mariaarpa.com/</a>
Workplace Consultancy: <a href="https://workplacehuddle.com/">https://workplacehuddle.com/</a>
Youtube:&nbsp;<a href="https://www.youtube.com/@MariaArpaMBE">https://www.youtube.com/@MariaArpaMBE</a>
Host BIO
Maria founded the Centre for Peaceful Solutions in response to the fatal shooting of a 7 year old in her neighbourhood. She developed a model of conflict resolution for violent crime using her brainchild, the Dialogue Road Map (DRM).&nbsp;&nbsp;
Over 30 years she has mediated everything from threat to life gang disputes to high stakes business deals gone wrong, Maria empowers people to resolve conflict without reliance on experts. So she trains violent prisoners to be facilitators, leaders to be effective communicators, teenagers to be peer mediators and neighbours to be tenant listeners within their respective communities.
The DRM has applications in all aspects of life and is used for resolving conflict, repairing harm, decision making and healing at an individual and group level. It challenges people to live in harmony with their values. In 2020 Maria received an MBE from the Queen for services to mediation.

Welcome to All Things Conflict - Series 1: Workplaces

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