Doug puts his finger on what ingredient is missing for the Heat, and finishes up his interview with outgoing NCAA Officiating Coordinator J.D. Collins. They discuss when he knew he had arrived a s a top official, what it meant to work a Final Four, his transition from officiating games to the administrative side, his take on the fan perception that refs are biased, how big game pressure impacts performance, why demanding schedules actually help performance, what rule changes would improve the game.

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