Scott and Brock talk with Britney Nahuysen, Managing Partner at Ralston Advisory. They talk to Britney about using Net Promoter Score (NPS®) in providing property management services, how to introduce it as a customer experience metric into your real estate business, the role in plays in growing your rent roll and how to develop your team using feedback received from your NPS surveys. 

<p>Scott and Brock talk with Britney Nahuysen, Managing Partner at <a href="https://ralstonrecruitment.com/">Ralston Advisory</a>. They talk to Britney about using Net Promoter Score (NPS&reg;) in providing property management services, how to introduce it as a customer experience metric into your real estate business, the role in plays in growing your rent roll and how to develop your team using feedback received from your NPS surveys.&nbsp;</p>

Agency of Change is a podcast showcasing excellence, expertise and innovation in real estate in Australia. With their combined knowledge in the field, Scott Bateman and Brock Fisher talk with industry Game Changers: guests who are doing things differently and doing them well! Throughout this series, you’ll hear firsthand experience and insights of those making waves in property management in Australia, and leave with some takeaways you can implement in your own work.

<p>Agency of Change is a podcast showcasing excellence, expertise and innovation in real estate in Australia. With their combined knowledge in the field, Scott Bateman and Brock Fisher talk with industry Game Changers: guests who are doing things differently and doing them well! Throughout this series, you&rsquo;ll hear firsthand experience and insights of those making waves in property management in Australia, and leave with some takeaways you can implement in your own work.</p>

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