Scott and Brock talk with Britney Nahuysen, Managing Partner at Ralston Advisory. They talk to Britney about using Net Promoter Score (NPS®) in providing property management services, how to introduce it as a customer experience metric into your real estate business, the role in plays in growing your rent roll and how to develop your team using feedback received from your NPS surveys. 

Scott and Brock talk with Britney Nahuysen, Managing Partner at <a href="https://ralstonrecruitment.com/">Ralston Advisory</a>. They talk to Britney about using Net Promoter Score (NPS&reg;) in providing property management services, how to introduce it as a customer experience metric into your real estate business, the role in plays in growing your rent roll and how to develop your team using feedback received from your NPS surveys.&nbsp;

Agency of Change is a podcast showcasing excellence, expertise and innovation in real estate in Australia. With their combined knowledge in the field, Scott Bateman and Brock Fisher talk with industry Game Changers: guests who are doing things differently and doing them well! Throughout this series, you’ll hear firsthand experience and insights of those making waves in property management in Australia, and leave with some takeaways you can implement in your own work.

Agency of Change is a podcast showcasing excellence, expertise and innovation in real estate in Australia. With their combined knowledge in the field, Scott Bateman and Brock Fisher talk with industry Game Changers: guests who are doing things differently and doing them well! Throughout this series, you&rsquo;ll hear firsthand experience and insights of those making waves in property management in Australia, and leave with some takeaways you can implement in your own work.

Agency of Change Podcast

Agency of Change

Britney Nahuysen from Ralston Advisory

In our final episode for season two of Agency of Change, Scott and Brock talk to Tameka Smith from Key2 Property in South Launceston, Tasmania. They talk to Tameka about how they have grown their business, the way they onboard new property managers, and how to best service different investment property owners.

In our final episode for season two of Agency of Change, Scott and Brock talk to Tameka Smith from Key2 Property in South Launceston, Tasmania. They talk to Tameka about how they have grown their business, the way they onboard new property managers, and how to best service different investment property owners.

Tameka Smith from Key2 Property

Scott and Brock talk with Lauren Robinson, Director and Principal Licensee at Rental Results. They talk to Lauren about her journey in the industry, her background in marketing, authoring the book Rented, and how speaking at conferences and radio along with a range of other media opportunities has helped her grow her property management business.  

Scott and Brock talk with Lauren Robinson, Director and Principal Licensee at <a href="https://www.rentalresults.com.au/">Rental Results</a>. They talk to Lauren about her journey in the industry, her background in marketing, authoring the book Rented, and how speaking at conferences and radio along with a range of other media opportunities has helped her grow her property management business.&nbsp;&nbsp;

Lauren Robinson from Rental Results

Scott and Brock talk with Jeremy Paikaew, Founder and Principal at Junction Estate Agents and aka "the property guy". They talk to Jeremy about his journey in the industry, how he's grown his business, his take on fee schedules and how to be an early adopter of forward-thinking tech. 

Scott and Brock talk with <a href="https://jeremypaikaew.com.au/">Jeremy Paikaew</a>, Founder and Principal at <a href="https://junctionea.com.au/">Junction Estate Agents</a> and aka "the property guy". They talk to Jeremy about his journey in the industry, how he's grown his business, his take on fee schedules and how to be an early adopter of forward-thinking tech.&nbsp;

Britney Nahuysen from Ralston Advisory

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