Relebogile Mabotja speaks to consumer journalist Wendy Knowler about the case of Cape Talk listener Thomas Johnson, 64, who has banked with Standard Bank for 30 years. In August, he was told that his fingerprints could not be verified against Home Affairs’ records. Despite returning to the bank around six times, he received the same official letter addressed to Home Affairs, requesting verification of his biometrics. Until the issue was resolved, the bank told him it could not process any further transactions. So, what happens when your fingerprints are rejected by the system, even when they are correct?

 

702 Afternoons with Relebogile Mabotja is broadcast live on Johannesburg based talk radio station 702 every weekday afternoon. Relebogile brings a lighter touch to some of the issues of the day as well as a mix of lifestyle topics and a peak into the worlds of entertainment and leisure. 

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Relebogile Mabotja speaks to consumer journalist Wendy Knowler about the case of Cape Talk listener Thomas Johnson, 64, who has banked with Standard Bank for 30 years. In August, he was told that his fingerprints could not be verified against Home Affairs&rsquo; records. Despite returning to the bank around six times, he received the same official letter addressed to Home Affairs, requesting verification of his biometrics. Until the issue was resolved, the bank told him it could not process any further transactions. So, what happens when your fingerprints are rejected by the system, even when they are correct?
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702 Afternoons with Relebogile Mabotja is broadcast live on Johannesburg based talk radio station 702 every weekday afternoon. Relebogile brings a lighter touch to some of the issues of the day as well as a mix of lifestyle topics and a peak into the worlds of entertainment and leisure.&nbsp;
Thank you for listening to a 702 Afternoons with Relebogile Mabotja podcast.&nbsp;
Listen live on Primedia+ weekdays from 13:00 to 15:00 (SA Time) to Afternoons with Relebogile Mabotja broadcast on 702 <a href="https://buff.ly/gk3y0Kj">https://buff.ly/gk3y0Kj</a>&nbsp;
For more from the show go to <a href="https://buff.ly/2qKsEfu">https://buff.ly/2qKsEfu</a> or find all the catch-up podcasts here <a href="https://buff.ly/DTykncj">https://buff.ly/DTykncj</a>&nbsp;
Subscribe to the 702 Daily and Weekly Newsletters <a href="https://buff.ly/v5mfetc">https://buff.ly/v5mfetc</a>&nbsp; &nbsp; Follow us on social media:&nbsp; &nbsp; 702 on Facebook <a href="https://www.facebook.com/TalkRadio702">https://www.facebook.com/TalkRadio702</a>&nbsp; 702 on TikTok: <a href="https://www.tiktok.com/@talkradio702">https://www.tiktok.com/@talkradio702</a>&nbsp; 702 on Instagram: <a href="https://www.instagram.com/talkradio702/">https://www.instagram.com/talkradio702/</a>&nbsp; 702 on X: <a href="https://x.com/Radio702">https://x.com/Radio702</a>&nbsp; 702 on YouTube: <a href="https://www.youtube.com/@radio702">https://www.youtube.com/@radio702</a>&nbsp;

The highlights of Afternoons with Relebogile Mabotja, just in case you missed the show.

The highlights of Afternoons with Relebogile Mabotja, just in case you missed the show.

Afternoons with Relebogile Mabotja

Highlights from 702 Afternoons with Relebogile Mabotja, just in case you missed the show.

Highlights from 702 Afternoons with Relebogile Mabotja, just in case you missed the show.

Knowler Knows: Biometric issues at the bank 

https://api.omny.fm/orgs/5dcefa8e-00a9-4595-8ce1-a4ab0080f142/clips/e6a59bb4-9b38-4363-9796-b4e400d7c4a7/transcript