Saskia Falken speaks to Sean Granger, General Manager at Granny Mouse Country House & Spa, about whether hospitality has become too focused on automation, and why good old-fashioned customer service may still be the industry's biggest competitive advantage.

Lunch with Pippa Hudson is CapeTalk’s mid-afternoon show. 

This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa Hudson - is unashamedly lifestyle-driven. Popular features include a daily profile interview #OnTheCouch at 1:10 pm. Consumer issues are in the spotlight every Wednesday while the team also unpacks all things related to health, wealth & the environment. 

Thank you for listening to a podcast from Lunch with Pippa Hudson 

Listen live on Primedia+ weekdays between 13:00 and 15:00 (SA Time) to Lunch with Pippa Hudson broadcast on CapeTalk https://buff.ly/NnFM3Nk 

For more from the show, go to https://buff.ly/MdSlWEs or find all the catch-up podcasts here https://buff.ly/fDJWe69 

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Saskia Falken speaks to Sean Granger, General Manager at Granny Mouse Country House &amp; Spa, about whether hospitality has become too focused on automation, and why good old-fashioned customer service may still be the industry's biggest competitive advantage.
Lunch with Pippa Hudson is&nbsp;CapeTalk&rsquo;s&nbsp;mid-afternoon&nbsp;show.&nbsp;
This 2-hour respite from hard news encourages the audience to take the time to explore, taste, read and reflect. The show - presented by former journalist, baker and water sports enthusiast Pippa Hudson - is unashamedly lifestyle-driven. Popular features include a daily profile interview #OnTheCouch at 1:10 pm. Consumer issues are in the spotlight every Wednesday while the team also unpacks all things related to health, wealth &amp; the environment.&nbsp;
Thank you for listening to a podcast from Lunch with Pippa Hudson&nbsp;
Listen live&nbsp;on Primedia+&nbsp;weekdays&nbsp;between 13:00 and 15:00 (SA Time)&nbsp;to Lunch with Pippa Hudson broadcast on CapeTalk&nbsp;<a href="https://buff.ly/NnFM3Nk">https://buff.ly/NnFM3Nk</a>&nbsp;
For more from the show, go to <a href="https://buff.ly/MdSlWEs">https://buff.ly/MdSlWEs</a>&nbsp;or find all the catch-up podcasts here&nbsp;<a href="https://buff.ly/fDJWe69">https://buff.ly/fDJWe69</a>&nbsp;
Subscribe to the CapeTalk&nbsp;Daily and&nbsp;Weekly&nbsp;Newsletters&nbsp;<a href="https://buff.ly/sbvVZD5">https://buff.ly/sbvVZD5</a>&nbsp; &nbsp; Follow us on social media:&nbsp; &nbsp; CapeTalk on Facebook:&nbsp;<a href="https://www.facebook.com/CapeTalk">https://www.facebook.com/CapeTalk</a>&nbsp; CapeTalk on TikTok:&nbsp;<a href="https://www.tiktok.com/@capetalk">https://www.tiktok.com/@capetalk</a>&nbsp; CapeTalk on Instagram:&nbsp;<a href="https://www.instagram.com/">https://www.instagram.com/</a>&nbsp; CapeTalk on X:&nbsp;<a href="https://x.com/CapeTalk">https://x.com/CapeTalk</a>&nbsp; CapeTalk on YouTube:&nbsp;<a href="https://www.youtube.com/@CapeTalk567">https://www.youtube.com/@CapeTalk567</a>&nbsp;
&nbsp;

Lunch with Pippa Hudson. Time to catch up on what's been happening in the City for both lifestyle and news subjects.

Lunch with Pippa Hudson. Time to catch up on what's been happening in the City for both lifestyle and news subjects.

Lunch with Pippa Hudson

Afternoons with Pippa. Time to catch up on what's been happening in the City for both lifestyle and news subjects.

Pippa Hudson completed her Honours degree in English at the University of Witwatersrand.

Pippa trained in radio news at Johannesburg’s ABC Ulwazi broadcasting school.

Her on-air career started in 1998 as a news reporter at Classic FM, and a year later she moved to Cape Town to join a commercial radio station where she was later promoted first to News Editor and then to Station Manager in 2003.

Consumer Talk 1: What hospitality can teach us about AI and the customer experience  

https://api.omny.fm/orgs/5dcefa8e-00a9-4595-8ce1-a4ab0080f142/clips/61a568cc-91a1-42e3-bec2-b47a00cf59bd/transcript