The National Consumer Commission (NCC) in South Africa has initiated an investigation into the conduct of overbooking and/or overselling by FlySafair airline to assess and review compliance with provisions of certain sections of the Consumer Protection Act 68 of 2008.
The investigation follows social media expose or outcry by users that the airline has been ripping them off.
The NCC has established communication with the airline and required relevant information to kick-start the investigation.
To talk to us further on this is the Head of Complaints and Investigations at the NCC Prudence Moilwa.

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