Action ThisS1E7 • Tom Wintering • 6 Pitfalls of CX management, Pt. 2
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Traditional experience management is a round peg. Today's consumer landscape is a square hole. The two no longer fit together – so we're here to guide…9 clip(s)
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The conversation with Tom Wintering continues! In part 2 of this double-header, we’re tapping into his Design Thinking background to examine how upskilling employees can be the foundation of a sustainable culture.
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Traditional experience management is a round peg. Today’s consumer landscape is a square hole. The t…Follow podcast
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