The conversation with Tom Wintering continues! In part 2 of this double-header, we’re tapping into his Design Thinking background to examine how upskilling employees can be the foundation of a sustainable culture. 

The conversation with Tom Wintering continues! In part 2 of this double-header, we&rsquo;re tapping into his Design Thinking background to examine how upskilling employees can be the foundation of a sustainable culture.&nbsp;

Traditional experience management is a round peg. Today's consumer landscape is a square hole. The two no longer fit together – so we're here to guide experience leaders towards a new way of thinking. Join the industry veterans at Chatter, alongside a stacked roster of influential guests, as they dish about what it really takes for brands to achieve CX excellence. We'll be exploring field-tested strategies for turning insights into action, connecting the dots, and bringing about real change within your organization.

Traditional experience management is a round peg. Today's consumer landscape is a square hole. The two no longer fit together &ndash; so we're here to guide experience leaders towards a new way of thinking. Join the industry veterans at Chatter, alongside a stacked roster of influential guests, as they dish about what it really takes for brands to achieve CX excellence. We'll be exploring field-tested strategies for turning insights into action, connecting the dots, and bringing about real change within your organization.

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Traditional experience management is a round peg. Today’s consumer landscape is a square hole. The two no longer fit together – so we’re here to guide experience leaders towards a new way of thinking. Join the industry veterans at Chatter, alongside a stacked roster of influential guests, as they dish about what it really takes for brands to achieve CX excellence. We’ll be exploring field-tested strategies for turning insights into action, connecting the dots, and bringing about real change within your organization.

Traditional experience management is a round peg. Today’s consumer landscape is a square hole. The two no longer fit together – so we’re here to guide experience leaders towards a new way of thinking. Join the industry veterans at Chatter, alongside a stacked roster of influential guests, as they dish about what it really takes for brands to achieve CX excellence. We’ll be exploring field-tested strategies for turning insights into action, connecting the dots, and bringing about real change within your organization.

S1E7 • Tom Wintering • 6 Pitfalls of CX management, Pt. 2

https://api.omny.fm/orgs/d605ed6d-2839-4296-99c1-ab5600f37775/clips/d881ff56-47e7-4a77-afbc-ae9f00d8799b/transcript

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