Even the most seasoned experience professionals can fall victim to common CX pitfalls. We sat down with Tom Wintering, a leader in McKinsey’s global CX practice, to explore high-impact solutions to some of the most pervasive issues in this space – and how brands can determine whether they’re committing a faux-pas.    

Even the most seasoned experience professionals can fall victim to common CX pitfalls. We sat down with Tom Wintering, a leader in McKinsey&rsquo;s global CX practice, to explore high-impact solutions to some of the most pervasive issues in this space &ndash; and how brands can determine whether they&rsquo;re committing a faux-pas.&nbsp;&nbsp;&nbsp;&nbsp;

Traditional experience management is a round peg. Today's consumer landscape is a square hole. The two no longer fit together – so we're here to guide experience leaders towards a new way of thinking. Join the industry veterans at Chatter, alongside a stacked roster of influential guests, as they dish about what it really takes for brands to achieve CX excellence. We'll be exploring field-tested strategies for turning insights into action, connecting the dots, and bringing about real change within your organization.

Traditional experience management is a round peg. Today's consumer landscape is a square hole. The two no longer fit together &ndash; so we're here to guide experience leaders towards a new way of thinking. Join the industry veterans at Chatter, alongside a stacked roster of influential guests, as they dish about what it really takes for brands to achieve CX excellence. We'll be exploring field-tested strategies for turning insights into action, connecting the dots, and bringing about real change within your organization.

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Traditional experience management is a round peg. Today’s consumer landscape is a square hole. The two no longer fit together – so we’re here to guide experience leaders towards a new way of thinking. Join the industry veterans at Chatter, alongside a stacked roster of influential guests, as they dish about what it really takes for brands to achieve CX excellence. We’ll be exploring field-tested strategies for turning insights into action, connecting the dots, and bringing about real change within your organization.

Traditional experience management is a round peg. Today’s consumer landscape is a square hole. The two no longer fit together – so we’re here to guide experience leaders towards a new way of thinking. Join the industry veterans at Chatter, alongside a stacked roster of influential guests, as they dish about what it really takes for brands to achieve CX excellence. We’ll be exploring field-tested strategies for turning insights into action, connecting the dots, and bringing about real change within your organization.

S1E6 • Tom Wintering • 6 Pitfalls of CX management, Pt. 1

https://api.omny.fm/orgs/d605ed6d-2839-4296-99c1-ab5600f37775/clips/c398ad36-5400-4352-8df3-ae9901268c76/transcript

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