Just ask seasoned executive Steve Kincanon: if you love your frontline employees, they will love your brand and customers right back. This episode digs deep into why we should be pivoting from score-obsessed to appreciation-obsessed, and why our CX will thank us later. 

<p>Just ask seasoned executive Steve Kincanon: if you love your frontline employees, they will love your brand and customers right back. This episode digs deep into why we should be pivoting from score-obsessed to appreciation-obsessed, and why our CX will thank us later. </p>

Traditional experience management is a round peg. Today's consumer landscape is a square hole. The two no longer fit together – so we're here to guide experience leaders towards a new way of thinking. Join the industry veterans at Chatter, alongside a stacked roster of influential guests, as they dish about what it really takes for brands to achieve CX excellence. We'll be exploring field-tested strategies for turning insights into action, connecting the dots, and bringing about real change within your organization.

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