Training and development teams are chronically left out of the CX conversation. But if they’re the ones responsible for coaching customer-facing staff, shouldn’t their voices be heard? This episode, featuring Ray Riley (CEO of Progress Retail), makes the case for elevating training professionals to cross-functional stakeholders. 

<p>Training and development teams are chronically left out of the CX conversation. But if they’re the ones responsible for coaching customer-facing staff, shouldn’t their voices be heard? This episode, featuring Ray Riley (CEO of Progress Retail), makes the case for elevating training professionals to cross-functional stakeholders. </p>

Traditional experience management is a round peg. Today's consumer landscape is a square hole. The two no longer fit together – so we're here to guide experience leaders towards a new way of thinking. Join the industry veterans at Chatter, alongside a stacked roster of influential guests, as they dish about what it really takes for brands to achieve CX excellence. We'll be exploring field-tested strategies for turning insights into action, connecting the dots, and bringing about real change within your organization.

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S1E10 • Ray Riley • Progress Retail • Put me in, coach

https://api.omny.fm/orgs/f26597bc-e96c-45b7-9b72-aebd00e4e1c7/clips/3fb16858-a244-4a39-af64-aed20130648a/transcript

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