The Reach Out to 911 program educates the public on when and how to call 9-1-1. Instructors present proper emergency response protocols, enhancing community preparedness and reducing anxiety associated with emergency calls. It also guides people on when to call 911 versus using other services like 211 (for basic needs), 988 (for people experiencing thoughts of suicide or a mental health crisis) or 1-800-222-1222 (for the Upstate New York Poison Center), helping to prevent misuse of 9-1-1 in non-emergency situations. Learn more from our guests Andrew Marts and Elizabeth Forkl.