A day after the biggest phone network outage in Australian history, many are remaining critical of the national carrier's distinct lack of connection with customers throughout the ordeal.

Optus CEO Kelly Bayer Rosmarin made multiple apologies on behalf of the company yesterday, yet experts like Monash University Lecturer in Strategic Communications Alison Stieven-Taylor are reticent to give her too much credit.

A day after the biggest phone network outage in Australian history, many are remaining critical of the national carrier's distinct lack of connection with customers throughout the ordeal.
Optus CEO Kelly Bayer Rosmarin made multiple apologies on behalf of the company yesterday, yet experts like Monash University Lecturer in Strategic Communications Alison Stieven-Taylor are reticent to give her too much credit.

Gary Adshead will keep you up to date with all the latest breaking stories and issues on 6PR Mornings.

Gary Adshead will keep you up to date with all the latest breaking stories and issues on 6PR Mornings.

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