The future of the $600B customer service industry. We cover topics such as Ai’s role in multiplying human output in the workplace, the evolution to predictive and hyper personalized service, as well as running a $B startup in the Ai boom.

Gustavo Sapoznik is Founder and CEO of ASAPP, a NY Based technology company he started in 2014 to use software and Ai to dramatically improve the customer service experience. ASAPP calls JetBlue, Dish and Sprint amongst its many customers. I’m really excited to have Gustavo on the show today as he’s built up one of the most sophisticated technical organizations and talent pools in the Ai industry. ASAPP was last valued at $1.6B and has raised hundreds of millions of VC capital from the likes of Emergence, Fidelity, March, and industry giants John Chambers and John Doerr.

Email me on danieldarling@focal.vc

The future of the $600B customer service industry. We cover topics such as Ai’s role in multiplying human output in the workplace, the evolution to predictive and hyper personalized service, as well as running a $B startup in the Ai boom.
Gustavo Sapoznik is Founder and CEO of ASAPP, a NY Based technology company he started in 2014 to use software and Ai to dramatically improve the customer service experience. ASAPP calls JetBlue, Dish and Sprint amongst its many customers. I’m really excited to have Gustavo on the show today as he’s built up one of the most sophisticated technical organizations and talent pools in the Ai industry. ASAPP was last valued at $1.6B and has raised hundreds of millions of VC capital from the likes of Emergence, Fidelity, March, and industry giants John Chambers and John Doerr.
Email me on <a href="mailto:danieldarling@focal.vc">danieldarling@focal.vc</a>

Fast forward 5 years to view the future of an industry through the eyes of its most innovative entrepreneurs and CEOs.

Learn what key industries could look like in 5 years.

Witness the evolution through the eyes of leading CEOs.

Discover who gets disrupted and who wins big.

Hear of mind blowing technology set to reinvent all the rules.

Reshape your mental model to thrive in the change ahead.

Delivered as short (~30 mins), insight-packed discussions, that will spark imagination and leave listeners with a preview of what lies ahead.

Fast forward 5 years to view the future of an industry through the eyes of its most innovative entrepreneurs and CEOs.
Learn what key industries could look like in 5 years.
Witness the evolution through the eyes of leading CEOs.
Discover who gets disrupted and who wins big.
Hear of mind blowing technology set to reinvent all the rules.
Reshape your mental model to thrive in the change ahead.
Delivered as short (~30 mins), insight-packed discussions, that will spark imagination and leave listeners with a preview of what lies ahead.

5 Year Frontier

#3: 100x worker performance, predictive call centers, and the future of delighting customers w/ ASAPP CEO Gustavo Sapoznik

The future of manufacturing and robotics. In it we cover advanced factory automation, humanoid robots, how digital twins simulate and optimize manufacturing lines, AI-led product and parts design, nanotechnology, and the next generation of physical technology founders and startups.

Lior Susan, a pioneering force in digital transformation for physical industries who wears the hat of a CEO and investor simultaneously to extreme success. A serial entrepreneur, Lior is CEO of Bright Machines, delivering advanced robotics and automation for manufacturing. Funded to the tune of $300M Bright Machines operates out of the US, Mexico, and Israel. Its key funder is the VC firm Eclipse that Lior also co-founded and works as a General Partner. A firm that become one of the first specialists in physical industry transformation and since grown to manage over $4B and partnered with over 70 companies. Lior sits on both sides of the table and offers a uniquely deep perspective on how our world is being reshaped.

Subscribe for the latest episodes. Email me on danieldarling@focal.vc

The future of manufacturing and robotics. In it we cover advanced factory automation, humanoid robots, how digital twins simulate and optimize manufacturing lines, AI-led product and parts design, nanotechnology, and the next generation of physical technology founders and startups.
Lior Susan, a pioneering force in digital transformation for physical industries who wears the hat of a CEO and investor simultaneously to extreme success. A serial entrepreneur, Lior is CEO of Bright Machines, delivering advanced robotics and automation for manufacturing. Funded to the tune of $300M Bright Machines operates out of the US, Mexico, and Israel. Its key funder is the VC firm Eclipse that Lior also co-founded and works as a General Partner. A firm that become one of the first specialists in physical industry transformation and since grown to manage over $4B and partnered with over 70 companies. Lior sits on both sides of the table and offers a uniquely deep perspective on how our world is being reshaped.
Subscribe for the latest episodes. Email me on <a href="mailto:danieldarling@focal.vc">danieldarling@focal.vc</a>

#15: Factory automation, humanoid robots, digital twins, building the backbone of AI and the future of manufacturing w/ Bright Machines CEO / Eclipse VC Lior Susan

The future of 3D printing. In it we cover mass customization at scale, computer-led design, creating the un-makable, printing body parts and food, rethinking global trade, and the future of product design and production.

Philip DeSimone, co-founder of Carbon. Headquartered in California and serving customers in 17 countries from Adidas to Ford, Carbon is a 3D printing technology company helping businesses develop better products and bring them to market in less time. Carbon is a vertically integrated organization developing 3D printer hardware, advancing material science inputs, and designing the software to make it all work seamlessly. With over 300 patents filed, Carbon has raised $680M from the likes of Sequoia, Temasek, Adidas, BMW, and Google. Coming up to 12 years since co-founding Carbon, Phil leads Carbon’s go-to-market strategy and manages their most strategic partnerships and customers.

Subscribe for the latest episodes. Email me on danieldarling@focal.vc

The future of 3D printing. In it we cover mass customization at scale, computer-led design, creating the un-makable, printing body parts and food, rethinking global trade, and the future of product design and production.
Philip DeSimone, co-founder of Carbon. Headquartered in California and serving customers in 17 countries from Adidas to Ford, Carbon is a 3D printing technology company helping businesses develop better products and bring them to market in less time. Carbon is a vertically integrated organization developing 3D printer hardware, advancing material science inputs, and designing the software to make it all work seamlessly. With over 300 patents filed, Carbon has raised $680M from the likes of Sequoia, Temasek, Adidas, BMW, and Google. Coming up to 12 years since co-founding Carbon, Phil leads Carbon’s go-to-market strategy and manages their most strategic partnerships and customers.
Subscribe for the latest episodes. Email me on <a href="mailto:danieldarling@focal.vc">danieldarling@focal.vc</a>

#14: 3D printing breakthroughs, AI designed products, mass customization, spare body parts, dismantling global trade, IP piracy, and the future of production w/ Carbon Co-founder Philip DeSimone

The future of air travel. In it we cover arrival of flying cars to our cities as soon as next year, what they will look like, the reorganizing of the industrial complex to scale them en mass and how our concept of cities and daily lives will evolve as a result.

Adam Goldstein is founder and CEO of Archer Aviation, a publicly listed company advancing sustainable air mobility. Archer builds electric vertical takeoff and landing aircraft as part of its quest to develop new urban air mobility networks. Yes we’re talking about flying cars. A future that Archer sees arriving as soon as 2025. Partnering with industry giants like United airlines and NASA, Archer is bringing its first aircraft, called Midnight, to ferry commuters over crowded highways and allow airlines to more efficiently feed their large hubs with passengers from the outer suburbs. Before Archer, Goldstein co-founded and led Vettery, a recruiting software company, which was sold to The Adecco Group for over $100 million.

Subscribe for the latest episodes. Email me on danieldarling@focal.vc

The future of air travel. In it we cover arrival of flying cars to our cities as soon as next year, what they will look like, the reorganizing of the industrial complex to scale them en mass and how our concept of cities and daily lives will evolve as a result.
Adam Goldstein is founder and CEO of Archer Aviation, a publicly listed company advancing sustainable air mobility. Archer builds electric vertical takeoff and landing aircraft as part of its quest to develop new urban air mobility networks. Yes we’re talking about flying cars. A future that Archer sees arriving as soon as 2025. Partnering with industry giants like United airlines and NASA, Archer is bringing its first aircraft, called Midnight, to ferry commuters over crowded highways and allow airlines to more efficiently feed their large hubs with passengers from the outer suburbs. Before Archer, Goldstein co-founded and led Vettery, a recruiting software company, which was sold to The Adecco Group for over $100 million.
Subscribe for the latest episodes. Email me on <a href="mailto:danieldarling@focal.vc">danieldarling@focal.vc</a>

#3: 100x worker performance, predictive call centers, and the future of delighting customers w/ ASAPP CEO Gustavo Sapoznik

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