An Optus executive joined Gary Hardgrave to explain why a vulnerable grandmother was subjected to rigorous ID checks and long wait times while her phone lines were down. 

Hear the company's explanation for the error and the new promises they are making to protect elderly customers.

An Optus executive joined Gary Hardgrave to explain why a vulnerable grandmother was subjected to rigorous ID checks and long wait times while her phone lines were down.&nbsp;
Hear the company's explanation for the error and the new promises they are making to protect elderly customers.

4BC Drive, live every weekday afternoon. With the latest news, 4BC will keep you updated on your drive home.

4BC Drive, live every weekday afternoon. With the latest news, 4BC will keep you updated on your drive home.

4BC Drive with Gary Hardgrave

Optus admits 'critical failure' after leaving senior stranded after lightning strike

https://api.omny.fm/orgs/88b564ea-a9a6-4751-910a-a5d800019396/clips/69c14c05-e77c-4922-826b-b3aa0073284c/transcript

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