When an award-winning Brisbane artisan refunded and replaced a smashed order, she expected happy customers, not an internet backlash over doing "too much." 

Judge Carla steps in to weigh local customer service against public opinion, asking listeners if going above and beyond is a brilliant investment or a step too far.

When an award-winning Brisbane artisan refunded and replaced a smashed order, she expected happy customers, not an internet backlash over doing "too much."&nbsp;
Judge Carla steps in to weigh local customer service against public opinion, asking listeners if going above and beyond is a brilliant investment or a step too far.

4BC Drive, live every weekday afternoon. With the latest news, 4BC will keep you updated on your drive home.

4BC Drive, live every weekday afternoon. With the latest news, 4BC will keep you updated on your drive home.