{"type":"rich","version":"1.0","title":"Balancing technology with empathy in the contact centre","author_name":"TCA - The Calling","author_url":"https://www.calloconsulting.com.au/","provider_name":"Omny Studio","provider_url":"https://omny.fm","html":"<iframe src=\"https://omny.fm/shows/the-calling/ryan-klausner/embed\" width=\"100%\" height=\"180\" allow=\"autoplay; clipboard-write; fullscreen\" allowfullscreen frameborder=\"0\" title=\"Balancing technology with empathy in the contact centre\"></iframe>","width":600,"height":180}