{"type":"rich","version":"1.0","title":"\"Companies that put customers first have it backwards ... employees come first.\" | BlackBerry, former Managing Director (ANZ), Ray Gillenwater","author_name":"CXL - Customer Experience Leaders","author_url":"https://rateitapp.com/","provider_name":"Omny Studio","provider_url":"https://omny.fm","html":"<iframe src=\"https://omny.fm/shows/customerexperienceleaders/focusing-on-employee-engagement-to-improve-cx-blac/embed\" width=\"100%\" height=\"180\" allow=\"autoplay; clipboard-write; fullscreen\" allowfullscreen frameborder=\"0\" title=\"&quot;Companies that put customers first have it backwards ... employees come first.&quot; | BlackBerry, former Managing Director (ANZ), Ray Gillenwater\"></iframe>","width":600,"height":180}