{"type":"rich","version":"1.0","title":"How to create a customer journey map in 6 steps | CX Journey, Founder and CEO, Annette Franz","author_name":"CXL - Customer Experience Leaders","author_url":"https://rateitapp.com/","provider_name":"Omny Studio","provider_url":"https://omny.fm","html":"<iframe src=\"https://omny.fm/shows/customerexperienceleaders/cxl-026-annette-franz/embed\" width=\"100%\" height=\"180\" allow=\"autoplay; clipboard-write; fullscreen\" allowfullscreen frameborder=\"0\" title=\"How to create a customer journey map in 6 steps | CX Journey, Founder and CEO, Annette Franz\"></iframe>","width":600,"height":180}