{"type":"rich","version":"1.0","title":"Four pitfalls to avoid when implementing a CX strategy | Customer Experience Designer, Robert Sørensen","author_name":"CXL - Customer Experience Leaders","author_url":"https://rateitapp.com/","provider_name":"Omny Studio","provider_url":"https://omny.fm","html":"<iframe src=\"https://omny.fm/shows/customerexperienceleaders/cxl-017-robert-sorensen/embed\" width=\"100%\" height=\"180\" allow=\"autoplay; clipboard-write; fullscreen\" allowfullscreen frameborder=\"0\" title=\"Four pitfalls to avoid when implementing a CX strategy | Customer Experience Designer, Robert Sørensen\"></iframe>","width":600,"height":180}